Last updated: February 20th, 2026
1. Introduction
Welcome to Wellba (“Wellba”, “we”, “our”, or “us”).
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.wellba.si or purchase our services.
2. Data Controller
The data controller responsible for your personal data is:
Wellba
Wellba d.o.o.
Planina 59
5270 Ajdovščina
Email: info@wellba.si
Phone: +386 40 398 033
3. What Personal Data We Collect
We only collect personal data that you voluntarily provide to us, such as when you:
- Book accommodation or other services
- Submit an inquiry through our contact form
- Communicate with us via email or phone
This may include:
- Full name
- Address
- Email address
- Phone number
- Payment-related information (processed via secure payment providers)
- Any additional information you choose to provide
We do not allow user accounts or public comments on our website.
4. How We Use Your Data
We use your personal data to:
- Process bookings and provide our services
- Communicate with you regarding your reservation or inquiry
- Issue invoices and meet legal obligations
- Improve our services and website functionality
- Comply with applicable laws and regulations
We only process your data when we have a lawful basis to do so, including:
- Performance of a contract
- Legal obligations
- Your consent (where required)
- Legitimate business interests
5. Payment Information
Payments are processed through secure third-party payment providers. We do not store full credit card details on our servers.
6. Cookies and Website Analytics
Our website may use cookies to:
- Ensure proper website functionality
- Improve user experience
- Analyze website traffic
You can manage or disable cookies through your browser settings.
If we use analytics tools (such as Google Analytics), they may collect anonymized technical data such as:
- IP address
- Browser type
- Device information
- Pages visited
This data is used only to improve our website performance.
7. Data Sharing
We do not sell your personal data.
We may share your data with:
- Payment service providers
- IT and website hosting providers
- Accounting services
- Legal authorities, if required by law
All partners process your data in compliance with applicable data protection laws.
8. Data Retention
We retain personal data only as long as necessary for:
- Providing services
- Fulfilling legal, tax, and accounting obligations
- Resolving disputes
When data is no longer required, it is securely deleted.
9. Your Rights (GDPR)
If you are located in the European Union, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with the Slovenian Information Commissioner
To exercise your rights, contact us at: info@wellba.si
10. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will always be published on this page with a revised date.
